Shipping Policy

Effective Date: December 31, 2024

Thank you for choosing PowerTech Hato for your photography needs! We strive to provide fast and reliable shipping to ensure that you receive your products in a timely manner. This Shipping Policy outlines the details of our shipping process, including shipping methods, delivery times, and costs. Please read the information carefully before placing your order.

1. Shipping Locations

We proudly offer domestic and international shipping services. We ship to most countries around the world, so you can enjoy our products no matter where you are located.

      • Domestic Shipping: We ship to all states within the United States, including Alaska, Hawaii, and U.S. Territories.
      • International Shipping: We also ship to most international locations. Shipping rates and delivery times will vary depending on the destination country.

Please note that some countries may have import duties or taxes that are not included in the shipping charges. These additional costs are the responsibility of the customer and are due at the time of delivery.

2. Shipping Methods

We offer a variety of shipping options to suit your needs:

      • Standard Shipping: The most economical option, with delivery times typically ranging from 5-7 business days for domestic orders. International orders may take longer depending on the destination.
      • Expedited Shipping: A faster shipping option with delivery in approximately 2-3 business days for domestic orders, and faster international delivery depending on the country.
      • Next-Day Shipping: For urgent orders, we offer next-day delivery within the contiguous U.S. If you need your product quickly, please select this option during checkout.

Shipping fees will be calculated at checkout based on your shipping method and delivery address. Shipping costs will be displayed before you complete your purchase.

3. Processing Time

All orders are processed within 1-2 business days of receiving your order, excluding weekends and holidays. We strive to ship all orders as quickly as possible, but during high-demand periods, such as holidays, there may be slight delays.

Once your order is processed and shipped, you will receive an email notification with a tracking number and a link to track your package.

4. Delivery Times

The estimated delivery time for your order will depend on the shipping method you select and your delivery address:

      • Standard Domestic Shipping: 5-7 business days
      • Expedited Domestic Shipping: 2-3 business days
      • Next-Day Domestic Shipping: 1 business day
      • International Shipping: Delivery times may vary based on the destination country, ranging from 7-21 business days.

Please note that delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or customs procedures.

5. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

      • Shipping method (Standard, Expedited, Next-Day)
      • Shipping destination (Domestic or International)
      • Weight and size of the package

Free Shipping: We offer free standard shipping on domestic orders over a certain amount. The minimum order amount for free shipping will be displayed at checkout, and it may vary from time to time based on promotions.

International Shipping: International shipping fees are calculated based on the destination country and the weight of your order. Additional duties, taxes, or customs fees may apply upon delivery and are the responsibility of the recipient.

6. Order Tracking

After your order has been shipped, you will receive an email with a tracking number. You can track your order by visiting the shipping carrier’s website or by clicking the tracking link provided in the email.

If you do not receive your tracking number or experience issues with tracking, please contact our customer service team at info@powertechhato.net, and we will be happy to assist you.

7. Shipping Delays

While we aim to deliver your order on time, shipping delays can occasionally occur due to circumstances beyond our control. These may include:

      • Weather conditions (storms, natural disasters)
      • High-demand periods (holidays, promotional sales)
      • Carrier delays
      • Customs delays for international shipments

If your order is delayed, please contact the carrier using your tracking number, or reach out to our customer service team at info@powertechhato.net for assistance.

8. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us immediately at info@powertechhato.net. We will assist you in filing a claim with the carrier and resolving the issue.

In the case of damaged items, please provide photos of the damage along with your order number for faster processing. If your package is lost in transit, we will work with the carrier to investigate and, if necessary, issue a refund or replacement.

9. Refused or Undeliverable Packages

If a package is returned to us because it was refused, undeliverable, or there was a problem with the shipping address, we will issue a refund minus the original shipping costs and any return fees incurred by the carrier.

10. Contact Us

If you have any questions or concerns about shipping, please contact us through the following methods:

This Shipping Policy is effective as of December 31, 2024. PowerTech Hato reserves the right to modify or update this policy at any time without prior notice.